MYSTERY SHOPPING
Mystery shopping is a unique mix of art and science, combining the "art" of gathering and cataloging shoppers' observations with the "science" of transforming those observations into useful, analysis.
Mystery Shopping will provide an accurate, detailed customer's experience.
Our Mystery Shopping Services includes:
• Physical Mystery Shopping
• Mystery Calling
• Employee Integrity Evaluations
• Postal Mystery shopping
• Competitor Shopping
What we do
Our customersʼ mystery shopping follow a four-step process:
1. First, we design a custom questionnaire specifically for your business, focusing on whatever areas you are concerned about. We work with you, combining our expertise in questionnaire design with your expert knowledge of your business.
2. Second, we dispatch our skilled shoppers to your business posing as ordinary customers. Our shoppers have been trained for this purpose.
3. Third, the shoppers fills out an audit form, including detailed narrative sections if specified.
4. Finally, we create a tailored and customized reporting format to address your companyʼs needs and business concerns . We will immediately contact you on urgent matters.
Introducing The Team Emotional Social Intelligence (TESI) Assessment
